Mobile Terms of Service
Mobile Terms of Service
Teds Threads [ABN: 56 964 414 643]
Last updated: 25 October 2026
About this service
The Teds Threads text message service (the “Service”) is operated by Teds Threads (“we”, “us”, “our”). By signing up to the Service you agree to these terms.
What you’ll receive
If you sign up, we’ll send you text messages that may include:
- Order updates and delivery information
- Promotions, discount codes and offers
- Abandoned cart reminders
- News about new collections and restocks
Your consent
We only send marketing messages to people who have agreed to receive them. You give consent by entering your mobile number and ticking the opt-in box (or otherwise clearly agreeing) when you sign up through our website, popup or checkout. Consent is not a condition of any purchase. You can shop with us without signing up.
Who we are
Every marketing message we send will identify Teds Threads as the sender. You can contact us at tedsthreads23@gmail.com.
How to unsubscribe
You can opt out at any time, free of charge. To unsubscribe:
- Reply STOP to any message, or
- Use the unsubscribe link in the message (where included), or
- Email tedsthreads23@gmail.com with your mobile number and “Unsubscribe” in the subject line.
We’ll stop sending you marketing messages within 5 business days of your request, and usually immediately. You may still receive messages about an order you’ve placed, such as delivery updates.
Message frequency and costs
Message frequency varies, but we aim to keep it to [e.g. no more than X messages per month]. We don’t charge for the Service, but your mobile provider may charge for sending or receiving text messages under your plan.
Your mobile number
You must be the account holder or have the account holder’s permission to sign up. If you change or give up your mobile number, please unsubscribe the old number or let us know so we don’t contact someone else.
Delivery
Delivery of text messages depends on your mobile network. We aren’t responsible for delayed or undelivered messages, or for decisions you make based on a message, to the extent allowed by law. Nothing in these terms limits your rights under the Australian Consumer Law.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they were last changed. If you keep using the Service after a change, you accept the updated terms.
Privacy
We collect and use your mobile number and related details only as explained in our Privacy Policy. We don’t sell your personal information.
Help
If you need help, email tedsthreads23@gmail.com and we’ll get back to you within 12 to 24 hours.
Frequently Asked Questions
What does “faceless brand” mean?
Being faceless means we never share identifiable photos of children. Our brand is built around safety, privacy, and keeping the spotlight on the clothing — not on kids’ faces.
Do you offer returns or exchanges?
Yes — if your item doesn’t fit or isn’t quite right, we offer easy returns and exchanges within our policy timeframe. Full details are available on our Returns page.
Do you ship overseas?
Yes, we ship to New Zealand.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking link so you can follow your parcel every step of the way.
How can I contact Ted’s Threads?
You can reach us anytime through our contact form or email. We aim to respond within 12-24 hours.