Refund policy

Returns & Refunds

We want you to love your Ted’s Threads pieces. If something isn’t right, here’s how we’ll help.

Faulty, damaged or incorrect items
If your item is faulty, damaged, not as described, or not what you ordered, please email us at tedsthreads23@gmail.com as soon as you notice, with your order number and a photo. We’ll offer a repair, replacement or refund, and we’ll cover the return postage. Sale items are covered too.

Our guarantee under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind or wrong size
If you’ve changed your mind or ordered the wrong size, we offer store credit for eligible items. To qualify, items must be:

• Returned within 14 days of delivery
• Unworn, unwashed, and in original condition
• Securely packaged

Return postage for change-of-mind returns is paid by the customer. Store credit is issued once we’ve received and inspected the item. Sale items and gift cards are not eligible for change-of-mind returns.

How to start a return
Email tedsthreads23@gmail.com with your order number and the item(s) you’re returning. We aim to reply within 1 to 2 business days.