Refund policy

Refunds

We understand that sometimes an item may not be quite right. Ted’s Threads offers store credit for eligible returns; refunds are not available at this time.

To qualify for a return, items must be:

• Returned within 14 days of delivery
• Unworn, unwashed, and in original condition
• Packaged securely to prevent damage during transit

Store credit will be issued once the returned item has been received and inspected.
Please note: return shipping costs are the responsibility of the customer.

For assistance with sizing, returns, or any other enquiries, please contact us via our website or email. We are committed to ensuring a smooth and supportive shopping experience.

You can always contact us for any return question at tedsthreads23@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.