Shipping & Returns
Shipping
We currently ship Australia-wide and to New Zealand.
Orders are packed with care and dispatched within 2–4 business days.
You’ll receive tracking info as soon as your order is on its way—so you can follow your Ted’s Threads delivery from our door to yours.
Returns
We hope you love your pieces as much as we do. If your item is faulty, damaged or not as described, contact us and we’ll repair, replace or refund it. If you’ve changed your mind or ordered the wrong size, we offer store credit within 14 days of delivery for unworn, unwashed items. Sale items aren’t eligible for change-of-mind returns. See our Refund Policy for full details.
Frequently Asked Questions
What does “faceless brand” mean?
Being faceless means we never share identifiable photos of children. Our brand is built around safety, privacy, and keeping the spotlight on the clothing — not on kids’ faces.
Do you offer returns or exchanges?
Yes — if your item doesn’t fit or isn’t quite right, we offer easy returns and exchanges within our policy timeframe. Full details are available on our Returns page.
Do you ship overseas?
Yes, we ship to New Zealand.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking link so you can follow your parcel every step of the way.
How can I contact Ted’s Threads?
You can reach us anytime through our contact form or email. We aim to respond within 12-24 hours.